After all that, you'll finally get through to a human operator.
The automated system will ask what service you're calling about. You'll be asked if you're calling from the phone number associated with your account. (Don't try to jump the gun on AT&T by pressing zero the moment the automated message starts playing that robot keeps talking until it says what it's planning to say.)ģ. When the automated system alerts you that your call may be recorded, press zero. "But what about my needs?" We've got you covered there, too. "That's great for Verizon subscribers," customers of other major wireless carriers may be muttering. But it's a decent security measure, and even with that step, it took me only 45 seconds to go from the start of the call to conversing with a helpful Verizon rep. MORE: Cellphone Carriers: Best and Worst Customer ServiceĬustomers who want to skip straight to the talk-to-a-person part of the proceedings may balk at having to enter an account PID.
What is verizon in home agent update#
We will update this story if we get a definitive explanation.
My best guess: I'm a postpaid customer, and our anonymous reader has a prepaid account. We’ve reached out to Verizon to figure out why the two of us had such different experiences. Our anonymous reader tried repeating my steps and not only heard a different set of menus from Verizon's automated system but also got hung up on. Or, at least, I found myself talking to an actual person. You'll soon find yourself talking to an actual human. (That's a four-digit number you set up on Verizon's website.) Enter it, and press #. At this point, the system will promise to connect you to an operator, but it will ask you to enter your account PID. The automated system will ask you to say why you're calling. When the automated system begins talking, press zero.ģ. Liability for the information given being complete or correct.2.
Verizon’s 5G service covers approximately 400 thousand square miles of the United States through 231 million points-of-presence (POP), putting them behind T-Mobile US and AT&T on both metrics. This is Verizon's effort to ensure the delivery of new best-in-class customer experiences and to be better positioned to meet the growth opportunities in the 5G era. It has now two strategic business units: Verizon Consumer Group and Verizon Business Group, which provide wireless and wireline services and products to retail customers and business/government customers respectively. The company went through strategic restructuring in 20 and stopped the operational split between wireless and wireline businesses. This success contributes to Verizon being considered one of the most valuable telecom brands globally. Similarly, in the wireline market, AT&T and Verizon hold the top spots, while CenturyLink holds the third-largest market share. T-Mobile US still sits in third place, behind Verizon, despite gaining ground in terms of revenue following the merger with the Sprint Corporation in 2020. In the wireless segment, AT&T and Verizon continue to tussle for top position. Verizon Communications employs approximately 135,000 people and provides a range of communications, information, and entertainment products and services to consumers, businesses, and government agencies, both in the U.S. Verizon does not report average revenue per user (ARPU), choosing to focus instead on the metric of average revenue per account (ARPA), which has declined over the past few years from almost 160 U.S. Verizon's average monthly churn rate is around 1.3 percent as of 2019. The company has a retail customer base of approximately 120 million subscribers in 2019.